Almost nothing hurts your HP DesignJet Plotter worse than debris. Making sure the printheads and carriage contacts are free of debris will help keep your HP DesignJet Plotter operational and printing at it's best. Below is a recommended way to clean the printhead and carriage contacts from HP for your HP DesignJet Plotter.
- Turn the printer off, then on.
- Allow printer to complete initialization.
- Using the Down Arrow key, scroll to the Ink menu (ink drop icon) and press Enter.
- Scroll to Replace Printheads and press Enter.
- Open the top cover.
- Open the carriage cover and remove all printheads.
- Unplug the power cable from the printer.
- Clean the electrical contacts on the carriage and the printheads using a lint-free cloth (such as a coffee filter), lightly dampen with water. CAUTION: Do not clean the printhead nozzle plate. Doing so may cause permanent damage to the printhead.
- When the contacts are dry, reinstall the printheads and close the carriage cover.
- Close the top cover.
- Plug in the power cable, turn the printer on and attempt to verify functionality.
If you are experiencing any issues with your HP DesignJet Plotter, please call us at 800.643.2664 and one of our professionally trained HP DesignJet repair technicians will come to you and repair it fast.
